Call for volunteers! Shield Support Squad 🦑

User Support
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Phase 4 is fast approaching! Rewards for shielding will bring many new users :eyes:

At Luminara, :dim_button: we want to be prepared to provide user support, since we expect a wave of new users who need help with Namada. We also we want to track bugs for the Namadillo team to squash, and take feedback to improve the shielding experience :sparkles:

We want to help you to help newcomers, so the plan for the Shield Support Squad :squid: is to:

  • Field basic setup/“how-to” questions in chat
  • Triage incoming bug reports
  • Escalate high-impact issues to devs
  • Contribute & update a living “Known-Issues FAQ”

We expect most of the support need to be front-loaded–lots of action early days, and then taper out quickly as people become familiar, support resources develop, and as issues are fixed.

Want to join the Shield Support Squad? :squid:
Please reply below (or send @Gavin a DM here or Discord) :saluting_face:

We are planning support assuming shielded rewards will begin June 2. Time commitment is estimated to be ~6 hours per person on the opening day and next, then we can likely batch support to be ~2 hours per day for the next five days. We can review throughout to adjust expectations.

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You can count on me !

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I’m also interested. :waving_hand:. Time Zone: Asia.

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ZecHub can help! :raising_hands: :eyes: :student:

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awesome! we have five people who have expressed interest, so i think we have our squad :raising_hands:

:squid:

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Count me too! My discord username: purplemoney

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WOW :star_struck: way more interest than I expected :heart:

Thank you to the 9 people who volunteered! We have a squad of 5, but you are all welcome to help! We’ll be operating in #general :squid:

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